Refund and Return Policy

Last Updated: 18 August 2026

Thank you for choosing PAPER CODE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). We are dedicated to ensuring high quality across all products and delivering a reliable shopping experience.

Please review our Refund and Return Policy carefully before placing an order.

1. Return & Replacement Eligibility

We accept return or replacement requests under the following specific conditions:

Eligible Claims (Accepted If):

• The product arrived physically damaged, broken, or with manufacturing defects.

• An incorrect item or variation was delivered.

• The product is non-functional or dead-on-arrival (DOA) for electronic/hardware accessories.

• Essential components, accessories, or parts are missing from the package.

Non-Eligible Claims:

• Items reported after the inspection window has passed.

• Products damaged due to misuse, unauthorized handling, alterations, or accidental drops after delivery.

• Items missing original packaging, tags, user manuals, accessories, or serial numbers.

• Aesthetic dissatisfaction, minor cosmetic box blemishes, or change of mind post-delivery.

2. Reporting Damaged or Incorrect Products

To initiate an inspection and resolution for an eligible issue:

• Contact our support team within 24 to 48 hours of package delivery.

• Submit the following details:

  • Order ID and invoice copy

  • High-resolution photos/videos highlighting the defect or damage

  • An unboxing video (strongly recommended to expedite the claims process)

• Our quality team will verify the claim and provide a resolution within 48 business hours.

3. Replacements

Once your return claim is reviewed and approved:

• We will dispatch an identical replacement item at no extra shipping cost.

• If the identical item is out of stock or discontinued, you may opt for a comparable alternative or request a full refund.

4. Refunds & Processing Timelines

Refunds are issued under the following circumstances:

• An eligible returned item cannot be replaced due to stock unavailability.

• The order was successfully canceled prior to shipment dispatch.

• The consignment was confirmed lost in transit by our logistics partner.

Refund Method & Schedule:

• Refunds are credited back to the original payment source (UPI, Net Banking, Debit/Credit Card, or Digital Wallet).

• Processing Time: Initiated within 2 to 3 business days following approval. The credit will reflect in your account within 5 to 7 business days, depending on your bank or payment gateway provider.

5. Order Cancellation

• Prior to Dispatch: You may request cancellation before the package leaves our fulfillment facility for a 100% full refund.

• Post Dispatch: Once an order is handed over to our courier partner, it cannot be canceled. If you refuse delivery at the doorstep without cause, two-way transit fees and restocking charges may be deducted from any eligible refund balance.

6. Non-Delivery & Transit Issues

If your shipment exceeds the estimated delivery window:

• We will initiate an investigation with our logistics provider.

• If the package is officially confirmed as damaged in transit or lost, we will immediately issue a replacement shipment or process a complete refund.

7. Policy Amendments

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be published directly on this page with an updated “Last Updated” date. Continued access to our platform implies acceptance of the updated terms.

8. Contact Support for Returns & Refunds

To submit a replacement, return, or refund request, please reach out with your order credentials:

PAPER CODE TECHNOLOGIES PRIVATE LIMITED

Ground Floor, Flat No. 233, Akshardham Apartment, Pocket – 3, Sector 19 Dwarka, New Delhi, Delhi – 110075, India

• Email: info@papercodeshop.com

• Phone: +91 9667468016