Refund and Return Policy

Last Updated: 18 August 2026

Thank you for choosing PAPER CODE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). We are committed to providing quality juice beverages, non-alcoholic beverages, beverage mixers, concentrates, and related drink products and to ensuring a reliable shopping experience for our customers.

Because many of our products are consumable beverages, returns and replacements are subject to specific conditions relating to food safety, hygiene, product integrity, packaging, and storage.

Please read this Refund & Return Policy carefully before placing an order.

1. Return & Replacement Eligibility

We may accept return, replacement, or refund requests in the following circumstances:

Eligible Claims

A claim may be considered where:

The product was delivered physically damaged, leaking, broken, or otherwise compromised during transit.
The wrong product, flavor, quantity, or variant was delivered.
The product seal or packaging was visibly compromised when delivered.
The product received is defective or unsuitable for consumption due to an apparent product-quality issue.
The delivered product has a manufacturing or packaging defect.
Essential components included with the product, where applicable, are missing.
The order is confirmed as lost in transit by our logistics partner.

All claims are subject to verification by our customer support or quality team.

Non-Eligible Claims

Returns or refunds may not be accepted for:

Change of mind after delivery.
Preference or dissatisfaction with the taste or flavor of a correctly delivered product.
Products that have been opened, consumed, or partially consumed, except where a product-quality or safety issue is reported.
Products damaged due to improper handling, storage, or use after delivery.
Products exposed to unsuitable temperature, moisture, sunlight, or other improper storage conditions.
Products reported after the applicable inspection period.
Products where the original packaging, labels, batch information, or other identifying details have been intentionally removed or discarded, where those details are reasonably required to investigate the claim.
Claims resulting from an incorrect delivery address provided by the customer.
Products purchased through unauthorized channels or third parties.

2. Reporting Damaged, Incorrect, or Defective Products

Customers should inspect their delivery as soon as reasonably possible after receiving the package.

For damaged, incorrect, leaking, or defective products, please contact our support team within 24 to 48 hours of delivery.

To help us investigate your request, you may be asked to provide:

Order ID
Invoice or order confirmation
Photographs of the delivered product
Photographs of the outer shipping package
Photographs showing the damage, leakage, or defect
Product label, batch number, or expiry/best-before information where applicable
A short video or unboxing video, where available

An unboxing video is strongly recommended, particularly for claims involving damaged or incorrect products, as it can help us verify the condition of the shipment at the time of delivery.

Our team will review the submitted information and generally provide an initial resolution within 48 business hours, subject to the complexity of the investigation.

3. Product Quality & Safety Claims

If you believe a beverage product has a quality, packaging, contamination, leakage, or other safety-related issue, please do not consume the product.

Where possible:

Keep the affected product and packaging safely stored.
Do not discard the bottle, container, label, batch information, or outer packaging until the claim has been reviewed.
Provide photographs or videos showing the issue.
Provide the batch number, manufacturing information, expiry/best-before date, or other product information visible on the packaging.

We may request additional information to investigate product-quality complaints and determine the appropriate resolution.

4. Replacement Policy

If an eligible claim is approved, we may offer a replacement depending on the nature of the issue and product availability.

Where appropriate:

A replacement of the same product may be dispatched.
Replacement shipping for an approved claim will generally be borne by us.
If the identical product is unavailable, we may offer a comparable alternative or provide an eligible refund.
Replacement availability is subject to inventory.

For consumable products, we may not require the physical return of the affected product where returning it would create hygiene, safety, or logistical concerns. Our support team will provide specific instructions where a return is required.

5. Refund Eligibility

Refunds may be provided in circumstances including:

An eligible damaged or defective product cannot reasonably be replaced.
The incorrect product was delivered and a suitable replacement is unavailable.
The ordered product is unavailable after payment has been successfully completed.
An order is canceled before dispatch, subject to the cancellation terms below.
The shipment is officially confirmed as lost in transit.
A refund is otherwise approved by us following investigation of an eligible claim.

Refund eligibility is subject to verification and applicable laws.

6. Refund Method & Processing Time

Approved refunds will generally be processed to the original payment method used for the purchase.

Depending on the payment method, this may include:

UPI
Debit Card
Credit Card
Net Banking
Digital Wallet
Other payment methods supported through our payment gateway

Once a refund has been approved, we generally initiate the refund within 2 to 3 business days.

After initiation, the amount may take approximately 5 to 7 business days to appear in the customer’s account, depending on the bank, payment gateway, or financial institution.

Actual processing times may vary due to circumstances outside our control.

7. Order Cancellation

Cancellation Before Dispatch

Customers may request cancellation before their order has been dispatched.

Where cancellation is successfully accepted before dispatch, the eligible amount will generally be refunded in full to the original payment method.

Cancellation After Dispatch

Once an order has been handed over to our delivery or logistics partner, cancellation may no longer be possible.

If a customer refuses delivery after dispatch, the order may be returned to us by the logistics provider. Any refund in such circumstances will be evaluated based on the applicable circumstances and may be subject to shipping or other reasonable costs where permitted by law.

8. Non-Delivery & Transit Issues

If an order does not arrive within the estimated delivery period, customers should contact our support team.

We may coordinate with the relevant logistics provider to investigate the shipment.

If the shipment is officially confirmed as:

Lost in transit, or
Damaged beyond delivery,

we may provide an appropriate replacement or refund, subject to verification.

Delivery estimates are not guaranteed and may be affected by weather, logistics disruptions, incorrect addresses, public holidays, regulatory restrictions, or other circumstances beyond our reasonable control.

9. Incorrect or Incomplete Orders

If you receive a product that differs from the product ordered, or if an item is missing from your shipment, please notify us within 24 to 48 hours of delivery.

Please provide:

Order ID
Invoice
Photographs of the received products
Photographs of the packaging and shipping label
Details of the missing or incorrect item

After verification, we may arrange a replacement, refund, or other appropriate resolution.

10. Shipping Charges for Approved Claims

Where a return or replacement is approved because of:

Transit damage
Incorrect product delivery
Confirmed product defect
Confirmed packaging issue
Another error attributable to us,

we will generally bear the applicable return or replacement shipping costs.

Where a return is requested for reasons not attributable to us, any applicable shipping or handling charges may be the customer’s responsibility, subject to applicable law and the circumstances of the order.

11. Refund Exceptions

A refund may be refused or adjusted where an investigation reasonably determines that:

The product was damaged after delivery due to improper handling or storage.
The product was consumed before the reported issue was investigated, except where consumption is not relevant to the reported issue.
The claim contains inaccurate or misleading information.
The product was purchased from an unauthorized seller.
The customer provided incorrect delivery information.
The issue falls outside the applicable return or claim period.
The claim does not meet the eligibility requirements of this Policy.

Nothing in this section limits any rights available to consumers under applicable Indian law.

12. Special Considerations for Beverage Products

As our products may include consumable beverages, we prioritize product safety and hygiene.

Customers should:

Follow the storage instructions printed on the product packaging.
Check the applicable expiry or best-before information before consumption.
Avoid consuming products where the packaging is visibly damaged, leaking, swollen, tampered with, or otherwise compromised.
Contact us promptly if a product appears damaged or defective.

Returns of opened or consumed beverages are generally not accepted unless the claim relates to a verified product-quality, safety, or manufacturing issue.

13. Policy Amendments

We reserve the right to modify or update this Refund & Return Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this Policy periodically for the latest information.

14. Contact Support for Returns & Refunds

For return, replacement, cancellation, product-quality, or refund requests, please contact:

PAPER CODE TECHNOLOGIES PRIVATE LIMITED

Ground Floor, Flat No. 233, Akshardham Apartment, Pocket – 3, Sector 19 Dwarka, New Delhi, Delhi – 110075, India

Email: info@papercodeshop.com

Phone: +91 9667468016

When contacting us regarding an order, please include your Order ID, registered phone number or email address, and relevant photographs or videos where applicable.

We will review eligible requests and provide an appropriate resolution in accordance with this Policy and applicable law.