Shipping Policy

Last Updated: 18 August 2026

This Shipping Policy applies to the official e-commerce website operated by PAPER CODE TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). It explains our procedures relating to order processing, packing, dispatch, shipping, and delivery of our juice beverages, non-alcoholic beverages, beverage mixers, concentrates, and related drink products.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing & Fulfillment

• Orders are processed after successful payment authorization.

• Standard orders are generally processed, packed, and dispatched within 1 to 3 business days, excluding Sundays and applicable public holidays.

• Orders may require additional processing time during festive periods, promotional campaigns, high-demand periods, inventory checks, or technical maintenance.

• Orders containing products with different availability timelines may be dispatched together or separately depending on operational requirements.

• We reserve the right to delay or cancel an order where a product becomes unavailable or cannot reasonably be fulfilled.

2. Serviceable Locations

We currently provide delivery across serviceable locations within India.

Delivery availability depends on:

• Destination PIN code

• Logistics partner coverage

• Product availability

• Local transportation conditions

• Applicable regulatory or operational restrictions

If a particular PIN code is not serviceable, the order may not be accepted for delivery to that location.

3. Shipping Charges & Taxes

• Applicable shipping, handling, or delivery charges will be displayed during checkout before the order is confirmed.

• Shipping charges are generally displayed in Indian Rupees (₹).

• Applicable taxes may be included in the displayed shipping amount or calculated separately where required.

• Shipping charges may vary depending on the delivery location, order value, package size, weight, or applicable delivery conditions.

• Shipping charges already incurred for a dispatched order may not be refundable except where required under applicable law or where specifically approved under our Refund & Returns Policy.

4. Estimated Delivery Timelines

After dispatch, standard delivery generally takes approximately 3 to 7 business days depending on the destination.

Delivery timelines may vary because of:

• Delivery PIN code

• Courier routing

• Regional transportation conditions

• Weather

• Public holidays

• High shipment volumes

• Local restrictions

• Remote-area delivery requirements

• Other circumstances outside our reasonable control

Delivery timelines are estimates and are not guaranteed unless a specific delivery commitment is expressly provided at checkout.

5. Beverage-Specific Shipping Considerations

As we sell consumable beverages, appropriate packaging and handling are important.

We take reasonable steps to package beverage products securely before dispatch. However, minor external packaging marks may sometimes occur during transportation.

Customers should inspect beverage shipments immediately after delivery.

If a beverage product arrives:

• Leaking

• Broken

• Severely damaged

• Tampered with

• Opened

• With a visibly compromised seal

please do not consume the affected product and contact our customer support team as soon as possible.

Claims relating to damaged or compromised products are handled in accordance with our Refund & Return Policy.

6. Shipment Tracking

Once your order has been dispatched, we may provide shipment tracking information through:

• Email

• SMS

• WhatsApp, where available

• Order account/dashboard

• Other communication channels used for order notifications

Tracking information may include the logistics provider, tracking number, and a tracking link.

Customers can use the provided tracking details to monitor shipment progress.

Tracking information may take some time to become active after the shipment has been handed over to the logistics provider.

7. Delivery Attempts

Our logistics partners may make one or more delivery attempts depending on their operational procedures.

Customers should ensure that:

• The delivery address is complete and accurate.

• The PIN code is correct.

• The recipient’s phone number is active.

• Someone is available to receive the package where required.

• Delivery instructions provided during checkout are accurate.

We are not responsible for failed delivery caused by incorrect or incomplete information provided by the customer.

8. Incorrect Address & Returned Shipments

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of:

• Incorrect address

• Incorrect PIN code

• Missing address details

• Incorrect phone number

• Recipient unavailability

• Repeated failed delivery attempts

• Customer refusal of delivery

the shipment may be returned to our facility by the logistics provider.

If a customer requests re-dispatch after a shipment has been returned, additional delivery charges may apply where permitted.

9. Damaged, Tampered, Leaking, or Missing Products

Customers should inspect their package promptly after delivery.

If the package or product is visibly damaged, leaking, tampered with, or contains missing items, please notify us within 24 to 48 hours of delivery.

For faster investigation, customers should provide:

• Order ID

• Invoice or order confirmation

• Photographs of the package

• Photographs of the affected product

• Photographs of the shipping label

• Photographs showing leakage, damage, or tampering

• Unboxing video, where available

Please retain the original packaging and affected product until our team has completed the review.

Eligible claims will be handled in accordance with our Refund & Return Policy.

10. Proof of Delivery

A shipment may be considered delivered once the logistics provider records the package as “Delivered” at the designated delivery address.

If you believe an order has been incorrectly marked as delivered or you have not received the package despite the delivery status, please contact us within 48 hours of the delivery status update.

We may coordinate with the logistics provider to investigate the delivery status.

11. Lost Shipments

If a shipment does not arrive within the expected delivery period, customers may contact our support team.

We may initiate an investigation with the relevant logistics provider.

Where a shipment is officially confirmed as lost in transit, we may provide an appropriate replacement or refund in accordance with our Refund & Return Policy.

12. Transit Delays & Force Majeure

We make reasonable efforts to ensure timely delivery but cannot guarantee delivery within a particular timeframe when delays are caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather

• Floods or natural disasters

• Transportation disruptions

• Courier network congestion

• Strikes

• Public emergencies

• Government restrictions

• Regional movement restrictions

• Road closures

• Telecommunications or technology failures

• Regulatory restrictions

• Other force majeure events

Where possible, we will coordinate with our logistics partners to resolve delivery issues and provide updated tracking information.

13. Delivery Restrictions

Certain products or shipments may be subject to delivery restrictions based on:

• Destination location

• Logistics partner policies

• Product characteristics

• Transportation limitations

• Applicable laws or regulations

If an order cannot legally or operationally be delivered to the selected destination, we may cancel the affected order and provide an applicable refund.

14. Delivery Inspection

Customers are encouraged to inspect their shipment immediately upon receipt.

For beverage products, customers should check:

• Product condition

• Packaging condition

• Seal integrity

• Quantity received

• Product name or variant

• Visible leakage or damage

• Applicable expiry or best-before information

Any eligible issue should be reported promptly in accordance with our Refund & Return Policy.

15. Shipping & Refund Relationship

Shipping and delivery issues may qualify for replacement or refund depending on the circumstances.

For information regarding:

• Order cancellation

• Damaged products

• Incorrect products

• Missing products

• Lost shipments

• Refunds

• Replacements

please refer to our Refund & Return Policy.

16. Policy Amendments

We reserve the right to update, modify, or revise this Shipping Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The revised policy will apply to orders placed after the updated policy becomes effective, subject to applicable law.

17. Customer Support & Shipping Inquiries

For shipping status, delivery issues, damaged shipments, tracking assistance, or other logistics-related inquiries, please contact:

PAPER CODE TECHNOLOGIES PRIVATE LIMITED

Ground Floor, Flat No. 233, Akshardham Apartment, Pocket – 3, Sector 19 Dwarka, New Delhi, Delhi – 110075, India

Email: info@papercodeshop.com

Phone: +91 9667468016

When contacting us regarding a shipment, please provide your Order ID, registered phone number or email address, and tracking number, if available.